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Field Service & Repair

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Limited Manpower?

When our customers are forced to make tough decisions they lose peace of mind and the most critical parts of their business are compromised. This is where Plattco’s Factory Certified Technicians come in!

Experts on PLATTCO PRODUCT Repair

Plattco technicians can work on your Plattco products at unmatched labor rates and no hidden costs, enabling you to be confident that the work performed is done better, faster, and cheaper versus being done by inexperienced or unfamiliar facility personnel or other subcontractors. Only parts recommended beforehand by experienced Plattco personnel are used and provided at a discounted price. While on-site Plattco experts provide education and training to facility personnel to boost their knowledge of your Plattco products and optimize facility preventative maintenance programs.

Field Service & Repair Program Benefits

  • All Plattco technicians are:
    • Factory certified.
    • Have completed safety qualifications including ISN, AVETTA, TAPPI SAFE, TWIC, and Alliance Safety Counsel.
    • Compliant with all OSHA and MSHA safety standards as well as any customer site-specific standards.
  • Critical spare parts kits offer significant cost savings and ensure all parts required to complete the work are on-site and ready for install.
  • Inspection and discovery reports provided.
  • One year warranty on workmanship.
  • Customers may elect an employee to work with our technician(s) to improve his/her skill set.
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Plattco Safety Program 

We understand how important safety is at our customer sites. We invest significant resources to properly train and manage our team of technicians to ensure we keep our employees and customers' employees safe.

Safety Training for All Employees (new and refresher)

  • Up-to-date OSHA & MSHA trainings.
  • Process specific trainings.
  • In-house, on-the-job, & classroom trainings.

Accident, Incident, & Near Miss Reporting

  • Thorough investigations and preventative actions are taken for all reports.
  • Reports are reviewed at company meetings by the employees and executive management team.
  • In-house and on-site reporting within 24 hours.

Job Safety Analysis (JSA)

  • Required at the start of every field service job, documented and reported.
  • Performed on-site on all new equipment or change in processes.

Safety Awareness and Safe Practices

  • Daily, weekly, and monthly safety awareness and safe practice training.
  • Daily pre-shift tool box meetings which include safe practice awareness.
  • Bi-monthly Safety Committee meetings.
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